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Questions on your new State Bank Debit MasterCard®? We can help.

Q.What is a Debit MasterCard®?
A.

It is an improved ATM card that not only can be used to perform any ATM transactions (cash withdrawals, deposits, transfers, etc.,), but it can also be used as a debit card. Your State Bank Debit MasterCard® is a convenient way to access your checking account without writing checks. Instead of writing a check, use your State Bank Debit MasterCard® and your purchases will automatically be paid from your State Bank checking account. Simply keep your receipts and record your transactions in your checkbook just like you would a check.

Q.How do I activate my new State Bank Debit MasterCard®?
A.

Activating your new Card is easy. You can activate your Card by calling our customer service center at 1-800-708-7119.

Once your card is activated, you can make purchases with your Debit MasterCard® at millions of locations displaying the MasterCard® logo worldwide* and withdraw cash 24 hours a day at thousands of ATMs displaying the Cirrus®, NYCE®, Plus® or MasterCard® logos*.

*Check with your retailer for acceptance. **Not all functions are available at all ATMs.

Q.Can I activate my Card by making a purchase at a store?
A.

No. As outlined above, your Card must be activated by calling our customer service center at 1-800-708-7119.

Q.How will I keep track of transactions made with my State Bank Debit MasterCard®?
A.

Your regular monthly bank statement will list all transactions made with your debit card including cash withdrawals and purchases. For each transaction, your statement will show the date of the transaction, the amount and the location.

Q. When I am making a purchase with my Card, should I select "credit" or "debit"?
A.

You may choose either one. If you select "credit," just sign the sales receipt and your transaction is complete. If you select "debit," you will need to enter your PIN after your Card has been swiped.

Q.Are there any transaction limits with my Debit MasterCard®?
A.

Total Daily PIN Transaction Limit = $1,000 per card (includes the maximum $500 ATM cash withdrawal)

Total Non-PIN Purchase Limit = $1,500 per account (multiple cards on the same account share this limit)

Q.What if my Debit MasterCard® is lost/stolen?
A.

To report a lost/stolen Debit MasterCard® Card please call 1-800-554-8969.

Q. Other Questions?
A.

If you have any questions regarding your Card, do not hesitate to contact your local branch or call our Corporate Office at 516-465-2200.

To request information on this or any of our consumer products, click here. We also invite you to visit one of our branches and talk to a customer service representative.





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