| Q. | What is an Electronic Statement (EZ Statement)? |
| A. | An Electronic Statement, or EZ Statement, is a paperless account statement that is sent out via an Internet based distribution system. It is a faster and more environmentally friendly alternative to receiving a traditional paper account statement via regular mail. |
| Q. | How do I sign up for EZ Statements? |
| A. | EZ Statement Applications are available by clicking
here. You can also apply at any of our branch
locations.
When you have completed an EZ Statement Application, you can either drop it
off at any of our branches, or mail it to:
State Bank of Long Island
ATTN: MIS Department
580 East Jericho Turnpike
Huntington Station, NY 11746
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| Q. | Do I have to sign up for online banking in order to receive an EZ Statement? |
| A. | No you do not. When your new statement is available an e-mail will automatically be sent to you with a copy of your statement attached as a password protected and encrypted PDF file. (You select the password that will be used for the encryption and protection of your Electronic Statement as a part of the application process.) |
| Q. |
What are the minimum system requirements for the PC
that I will be using to retrieve my EZ Statements? |
| A. | The following are the minimum requirements you will need for State Bank's EZ
Statement program:
- A PC running the Microsoft Windows 95 operating system (or higher)
- Internet Access
- Adobe® Reader®
|
| Q. | What is Adobe Acrobat Reader and why do I need it? |
| A. | Adobe® Reader® 6.0 is free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of hardware and operating system platforms. You will need this free software installed on your computer in order for your computer to download, display or print your statement and images. |
| Q. | How do I know if I have Adobe Reader? |
| A. | |
| Q. | Is my statement information secure? |
| A. | Our Customers' privacy and security is a priority here at State Bank. Email notifications
with your EZ Statement attached are encrypted and protected with the password
you choose at the time of enrollment. |
| Q. | Will I continue to receive my paper statement in the mail? |
| A. | No. By choosing to receive an EZ Statement and filling out the required EZ Statement Application, you elect to discontinue the process of having State Bank of Long Island furnish you with a monthly paper account statement via regular mail. |
| Q. | Will my statement cycle change? |
| A. | No, your statement cycle will remain the same. The only change in timing will be that you will receive your account statement on the first business day following the end of your statement cycle period - no more waiting for the post office to deliver your statement! |
| Q. | Will my EZ Statement look the same as my paper statement? |
| A. | Yes. Your EZ Statement looks exactly like your paper statement. |
| Q. | Will I receive my check images with my EZ Statement? |
| A. | Yes. In fact, in addition to the front of your check's image you will also receive an image of the back of the check. |
| Q. | Will I be able to store and print my EZ Statement? |
| A. | If you can save files to the PC's hard drive or some form of removable media,
then you will be able to store your EZ Statement in that manner.
You will be able to print a copy of your EZ Statement upon receiving it. If
you choose to save a copy on a hard drive or some form of removable media,
then you will also be able to print that copy at any point in the future.
Please keep in mind that if you choose to store a copy of your EZ Statement
on a PC or some form of removable media for any reason, then State Bank strongly
encourages you to follow safe computing practices and to perform regular backups
of any files that you deem important. State Bank is not responsible or liable
for the loss or theft of any files that you chose to save or store on a PC
or any form of removable media. |
| Q. | Can I receive an EZ Statement for all of my accounts? |
| A. | EZ Statements are available to any State Bank customer with a checking or savings
account. If you currently have a combined account statement, you will receive
only one email that includes all of your combined statements. |
| Q. | Can I have my EZ Statement sent to more than one email address? |
| A. | Your EZ Statement can only be sent to ONE email address, which you will be asked
to provide to us as a part of the application process.
Therefore, if you can access your email at the address that you give us from
both your workplace and your home, then you will be able to retrieve your EZ
Statement at either location.
However, please keep in mind that you must be permitted to receive and open
file attachments at the email address that you provide to us, as well as on
the PC where you decide to view your EZ Statement. |
| Q. | What if I change my email address? |
| A. | In order to continue receiving your EZ Statements, you need to notify us of your email address change. This can be done by emailing us at onlinesupport@statebankofli.com, or by calling our online support line at (516) 495-5100 during normal business hours. |
| Q. | How long will it take to set up my EZ Statement? |
| A. | Once we have received your completed application you should expect to see an email confirmation within 2-3 business days. You will see your first EZ Statement within two business days following the date your next statement cycle ends. |
| Q. | Who should I contact if I don't receive my EZ Statement? |
| A. | If you do not receive your statement, or if you have any further questions regarding
EZ Statements, please email us at onlinesupport@statebankofli.com or
contact our Online Banking support line at (516) 495-5100 during normal business
hours. |
| Q. |
What if I forget my password? |
| A. |
If you do not know your EZ Statement password, please call Online Banking Support at (516) 495-5100 during normal business hours.
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